The Importance of Good Main Voicemail Greetings
Whether face to face or over the phone as the RetailWise USA informs us: “A warm, genuine, and sincere greeting can cause even a stranger to open up, break down defensive walls, and be comfortable.” First impressions really count so you want to ensure that your main phone greeting will make the correct one to the caller. Something that many businesses struggle to understand.
Retaining customers is as important as finding new ones. So investing in getting your main voicemail message and other parts of your phone system perfect is well worth the time and effort. Our services have been supporting businesses for more than 5 years through our professional staff. We have all of the experience and expertise required to help you to ensure that your general phone greeting and music on hold with messages are finished perfectly.
What to Consider When Writing Your Main Phone Greeting?
Your main phone greeting will often be the first thing that any caller will hear. Whether they are ringing to complain or to enquire about a special offer you need to ensure that your messages are appropriate and effective. This can require a significant amount of thought and care if you want your messages to be truly effective.
A modern business phone system allows you to record many different messages that can be used throughout your business. However, you should ensure that those messages are all created with the customer being put first. Often this will mean professionally creating your messages rather than allowing individual employees to customize theirs according to a whim.
The following advice needs to be followed when scripting and recording your general phone greeting message:
While some callers will find voicemail annoying it is still more effective than putting them on hold. As Teleco say:
“There’s nothing as annoying as being put on hold. The inconvenience, as well as the cost implication, is unacceptable from many clients’ standpoint. Voicemail messages ensure clients aren’t put on hold. If there’s no one to answer calls at any given time for whatever reason, voicemail messages can be left instantly.”
Some Examples of Good Main Phone Greetings
These voicemail greeting examples for cell phone or office-based systems will give you an idea of how simple your messages should be:
What Not to Do in a General Voicemail Greeting
Of course, knowing what not to do in your voicemail can be just as important as knowing what you should do. The following tips for avoiding issues with your general voice mailbox greeting should be considered:
Poor General Voicemail Greeting Examples
We Can Help with Your General Phone Greeting Message
Whether you are the office manager wanting to provide a more professional approach to company messages or the owner of a business that wants to boost sales our experts can help you. We fully understand how to make your phone system work for you with regards to voicemail and on hold type messages. Through us, you can get access to true experts in this field that will be able to ensure that your callers see your customer service as second to none.
Ensure that your main phone greeting is effective and promotes your business perfectly by contacting our voicemail specialists here today for the support you can trust.
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