Why Is an Out of Office Voicemail Greeting So Important?
Not every business will operate 24/7, nor will every customer want to call within the usual “9 to 5” window of operations. So having your phone system set up to look after those callers who call when no one is left in the office is very important if you are looking to maintain good relations with your customers. Well written after hours messages will help you to better connect with your callers. Our specialized services fully understand how to make the best from your phone system to engage with your customers even when they are calling you outside of normal hours. We know just how hard it is to be able to deliver just what the caller needs to hear and get them to take the right action. Through our professional services, you can access all of the professional help and advice you will need for your after hours voicemail greeting whether it is a whole business message or department specific messages.
As Onsip says:
“Business voicemail greetings are rarely thought of as a prime way to connect with customers. But just because you’re not available doesn’t mean you can’t make a positive impression on your customers when they reach your voicemail box.”
How to Write Effective After Hours Messages
As Bryan Orr says writing for Business Bonfire:
“…phones may slow down after hours, but they never truly stop ringing. If you run the sort of business where customers call looking for answers or crazier still, call with EMERGENCIES, you will need to have a game plan for handling after hours business phone calls.”
There are many different ways that you can approach your after hours messaging depending on the business that you are in. You may want to have professional business voicemail greetings that are recorded at the departmental level or you may want a single out of office message for the business in general. Whichever you decide you need for your business a lot of thought should go into the messages that you deliver.
A well written after hours voicemail script is capable of helping you to win more customers as well as keeping those that you currently have. Of course, how you react to the messages that you receive will also have a major impact. Many businesses fail to answer messages that are left and this will not help you to grow your business.
You need to ensure that your messages are clear and to the point, the following advice will help you to script your after hours messages voicemail:
Out of Office Voicemail Samples
The following sample of voicemail messages after hours are how your messages should be done:
The following sample after hours business voicemail scripts are how not to do it:
We Can Help with Your After Hours Voicemail Messaging
We offer a full range of support for your closed office messaging that is delivered by highly qualified experts that have as many as 20 years or more experience in this area. Our staff are carefully selected to ensure that you will be working with someone that fully understands the needs of your particular industry. We can support you with everything from scripting your messaging to finding voice talent and recording your messages in the correct format for your telephone system.